Terms and Conditions
1. Introduction
Welcome to Aurora Jewels. By accessing or using our website, https://aurora-jewels.com/, you agree to comply with these Terms and Conditions. If you do not agree to any part of these terms, please do not use our website.
2. Definitions
- “Website” refers to https://aurora-jewels.com/.
- “We,” “us,” “our” refers to Aurora Jewels.
- “User,” “you,” “your” refers to any individual accessing our website.
3. Use of the Website
You must be at least 18 years old to use this website.
You agree to use the website for lawful purposes and in a manner that does not infringe on the rights of, restrict, or inhibit the use of the site by other users.
4. Products and Services
We strive to present our products as accurately as possible. However, colors and images may vary depending on your device’s screen.
All products are subject to availability, and we reserve the right to limit quantities or discontinue products without prior notice.
5. Pricing and Payments
Prices are listed in Euros (€) and are subject to change without notice.
We accept:
- Card payments (credit, debit, and prepaid) via Viva Wallet.
- Payments via IRIS through Viva Wallet.
- Bank transfers.
- Cash on delivery.
By providing payment information, you confirm that you are authorized to use the payment method.
6. Shipping and Delivery
Shipping Methods
Greece
- Shipping costs within Greece are €4.00 for orders up to €50. Shipping is free for orders over €50.
- Cash on delivery is available for an additional fee of €2.00.
- Orders are delivered via Geniki Taxydromiki within 1–5 business days (*, **).
*In some cases, when a location is remote and costs are higher, delivery will be made via Geniki Taxydromiki by air within 2–3 business days.
**Delivery times may be extended during holiday periods due to increased order volumes and package handling.
Order Tracking
You can track your order using the tracking number provided in the shipping confirmation email.
For inquiries about Geniki Taxydromiki:
- Address: Str. Makrygianni 81, Ag. Ioannis Rentis, 18233
- Phone: (+30) 210 4851100
- Email: info@taxydromiki.gr
Returns and Exchanges (Greece)
Customers in Greece wishing to return or exchange a product must contact us via email at info@Aurora-jewels.gr within 24 hours of receiving their order.
Products must be unused and returned in their original packaging. Returns that do not meet these criteria or are lost during shipping will not be accepted, and the customer will be responsible.
Note: Sale items and earrings cannot be returned or exchanged for hygiene reasons.
If a product is defective upon delivery, we will offer a replacement at no shipping cost or a full refund.
Charges for Returns and Exchanges:
- Exchanges: €8 via Geniki Taxydromiki. Use our shipping details and request “receiver-pays” service.
- Returns: €4 via Geniki Taxydromiki. Use our shipping details and request “receiver-pays” service.
*The return/exchange shipment must be made within 3 business days of our email communication.
Refund Policy
Shipping fees are non-refundable. For refunds, the order value or the value of returned items (minus shipping costs) will be credited to your bank account within 7 business days.
7. Intellectual Property
All content on this website, including text, images, and logos, is the property of Aurora Jewels and is protected by intellectual property laws.
Reproduction, distribution, or creation of derivative works from any content is prohibited without our written consent.
8. Limitation of Liability
Aurora Jewels is not liable for any indirect, incidental, or consequential damages arising from the use of the website or our products.
Our total liability for any claim arising from the use of the website or our products is limited to the amount paid for the product.
9. Privacy Policy
The use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our website, you consent to the practices described in the Privacy Policy.
10. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with Greek law. Any disputes arising under or in connection with these terms are subject to the exclusive jurisdiction of the courts of Greece.
11. Amendments
We reserve the right to amend these Terms and Conditions at any time. Changes will take effect immediately upon being posted on this page. Continued use of the website constitutes acceptance of the amended terms.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Aurora Jewels
- Email: info@Aurora-jewels.gr
Thank you for shopping at Aurora Jewels!