FAQ

• Prices are listed in Euros (€) and are subject to change without notice.
  
  

  We accept:
  
  

  • Card payments (credit, debit, and prepaid) via the Viva Wallet service.
    
    
  • Payments via IRIS through the Viva Wallet service.
    
    
  • Bank transfers from your account.
    
    
  • Cash on delivery.
    
    

  By providing payment details, you confirm that you are authorized to use the chosen payment method.

Greece

• Shipping costs within Greece are €4.00 for orders up to €50. Shipping is free for orders over €50.
  
  
• Cash on delivery is available for an additional cost of €2.00.

Orders are delivered via Geniki Taxydromiki within 1–5 business days (*, **).

• *In some cases, where the location is remote and costs are higher, delivery will be made via Geniki Taxydromiki by air within 2–3 business days.
  
  
• **Please note that delivery times may increase during the holiday season due to high order volumes and package handling.

Order Tracking

You can track your order using the tracking number provided in the shipping confirmation email here.

For inquiries regarding Geniki Taxydromiki:

• Address: Str. Makrygianni 81, Ag. Ioannis Rentis, 18233, Greece
  
  
• Phone: (+30) 210 4851100
  
  
• Email: info@taxydromiki.gr

Returns and Exchanges (Greece)

Customers in Greece who wish to return or exchange a product must contact us via email at info@Aurora-jewels.gr within 24 hours of receiving their order.

• Products must be unused and returned in their original packaging. Returns that do not meet these conditions or are lost during the shipping process will not be accepted, and the customer will bear the responsibility.
  
  
• Note: Sale items and earrings cannot be returned or exchanged for hygiene reasons.

If the product is defective upon delivery, we will offer a replacement at no shipping cost or a full refund.

Follow these simple steps to cancel your order:

1. Log in to Your Account: Go to the online store and log in using your credentials.
   
   

2. Navigate to “My Orders”: Access your dashboard and select “Orders” or “My Orders.”
   
   

3. Select the Order You Wish to Cancel: Click on the order you want to cancel.
   
   

4. Click “Cancel Order”: If the option is available, click it to cancel your order.

⚠️ If you cannot cancel the order manually, please contact us via email at info@aurora-jewels.com.

Your order might have been canceled for one of the following reasons:

1. Incomplete Payment: The payment was not confirmed or was declined.
   
   
2. Out of Stock: The product you ordered is no longer available.
   
   
3. Incorrect Order Details: There was an issue with the shipping or payment information.
   
   
4. Store Policies: The store canceled the order due to a policy (e.g., suspicion of fraud).
   
   
5. Delayed Processing: The order was not completed within the specified time frame.

Tip: Contact us via email at info@aurora-jewels.com for more details.

If you haven’t received a confirmation for your order, follow these steps:

1. Check Your Email Inbox: Don’t forget to also check your spam or junk folder.
   
   
2. Verify Your Email Address: Ensure that you entered the correct email address when placing the order.
   
   
3. Contact Us via Email at info@aurora-jewels.com: Let us know about the issue, providing your name and any details about the order.

Example Email:

“I haven’t received an email confirmation for my order. Could you please help me confirm that it was completed successfully?”